Customer Service and Sales Support

Air Innovations designs and builds environmental process control systems for applications that can’t be addressed with standard HVAC equipment. The company serves a broad range of industries from aerospace, defense, and R&D to semiconductor, pharmaceuticals, and more. We pride ourselves on innovation, collaboration, expertise, and quality.

Benefits for Full-Time Employees Include:

• Medical, Dental, and Vision Plans
• HSA and FSA company match with enrollment in a qualified plan
• Simple IRA with company match
• Company Paid Life Insurance and Long-Term Disability
• Supplemental Short and Long-Term Disability
• Paid Vacation, Personal Leave, and Sick Leave
• Paid Holidays
• Annual Safety Shoe Allowance
• Employee Referral Bonus
• Educational Assistance

Job Summary:

Provide support to Division Managers, Sales and Service Managers in order to achieve departmental goals.  Act as liaison between Domestic and International Distributors and Air Innovations manufacturing facility.

Duties and Requirements:

• Provide exceptional customer service to our domestic and international distributors and external customer by checking order status for delivery, relay tracking information, and make order changes and enter into the ERP system.
• Communicate with customers regarding specific orders including acknowledgements and production delays.
• Work closely with the Service Department for quotation of spare parts to end user customers and distributors.
• Enter parts orders and non-portal orders into ERP system.
• Review sales orders as they are entered through the customer portal for accuracy and make corrections as needed.
• Act as the main point of contact within the sales department for all sales orders including Wine Guardian and OEM.
• Works with the shipping department to ensure that all required documents are prepared in a timely manner.
• Experience with ERP systems, INFOR experience preferred.
• Experience with Salesforce desired.
• Occasional national travel to attend trade shows, establish and maintain relationships and provide training to current and new distributors. 

Education and Experience:

• Associate’s Degree in Business or related major required.
• Minimum five years customer service and sales experience.  Experience in a manufacturing environment preferred.

Air Innovations is an EEO employer and does not unlawfully discriminate on the basis of a person's race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status